Website Privacy Policy - Solvista Health

Privacy Policy

Solvista Health (collectively, “we,” “us,” or “our”) respects the privacy of every individual. We developed this Privacy Policy to explain how we collect, use, share, and protect Personal Information (defined below), and your choices about the collection and use of your Personal Information.
This Privacy Policy applies to Personal Information collected or processed through our websites that link to this Privacy Policy, including https://solvistaconnect.org/ and https://solvisahealth.org (the “Site”). In addition to this Privacy Policy, if you are a patient of Solvista Health, or you have otherwise provided us protected health information (“PHI”) governed by the Health Insurance Portability and Accountability Act (“HIPAA”), please also review our Notice of Privacy Practices that describes how we may use or disclose your PHI. By accessing the Site, continuing to access the Site, or submitting any information through the Site, you are consenting to the information collection and use practices described in this Privacy Policy, as modified from time to time by us, as described below.

1. What is Personal Information?

“Personal Information” is information that identifies or relates to a particular individual. Examples of Personal Information include, among others, name, image, email address, phone number, mailing address, health information, and online identifiers.

2. Types of Personal Information We Collect

A. Information That You Provide Us

We may collect and store any information or content you submit or upload through the Site. In various places on the Site, we request information from you via forms. For example, if you want us to contact you, we will ask for your contact information and information about your question. If you want to set up an appointment, we will ask for information about you, your concerns, and your medical history so that we can best assist you. The exact information we need to collect (including Personal Information) will depend on the purpose of the form. We will indicate on the form whether a particular field of information is mandatory or optional. If you choose not to provide certain information, we may not be able to provide the requested services.

B. Information We Automatically Collect from You

Types of Automatically Collected Personal Information

Whenever you interact with the Site, we automatically receive and record information from your browser or device. Information collected automatically may include the date and time of your visit, the length of your visit, the specific webpages you visited, your IP address, and other identifiers which identify you or your device.

Cookies, Device Identifiers, and Similar Technologies

We, or third parties assisting us, may use “cookies” or other tracking technologies (e.g., web beacons, single-pixel, or clear GIFs) to collect the information described above and to track how you use the Site or interact with our emails for analytics, security, and/or communication purposes. A cookie is a file stored on your computer or device to uniquely identify your device or to store information or settings on your device, such as when you visit the Site or open certain emails. You may adjust your web browser software if you do not wish to receive certain cookies or web beacons, but this may prevent you from taking advantage of some of the Site’s features. Please refer to your browser instructions or help pages to learn more about these functions. To assist us with analyzing our Site traffic through cookies and similar technologies, we use analytics services such as Google Analytics. For more information on Google Analytics processing of your information and the choices available to you, please click here. You can also download the Google Analytics Opt-Out Browser Add-On at https://tools.google.com/dlpage/gaoptout/. However, we do not necessarily endorse this add-on and do not guarantee that using the add-on will be effective. Cookies may track activities over time and across websites. The use of such information by a third party depends on the privacy policy of that third party.

Do Not Track Signals

We do not guarantee that we will act in response to do-not-track signals or similar mechanisms that provide consumers the ability to exercise choice regarding the collection of Personal Information about an individual’s online activities over time and across third-party websites or online services. Additionally, some third-party service providers may still collect tracking information even if you have enabled your browser’s do-not-track functionality or utilized a similar do-not-track mechanism. To learn more about how DNT works, please visit http://allaboutdnt.com/.

Geolocation Information

Some portions of our Site may access information about your current location. We use geolocation information for your convenience. For example, if you want to make an appointment, we can use your location to direct you to the nearest facility. If you do not want us to access your location information, your browser or mobile device’s help pages should have instructions for how to deny or revoke access.

3. How We Use Personal Information

We use Personal Information for the following purposes:

Providing you the services you requested, including setting up an appointment, creating your profile, and matching you with a Solvista Health team based on the information you provide us;
Exchanging or following up with you regarding information you have submitted or requested;
Analyzing, administering, and improving the Site and our products and services;
Providing customer service;
Detecting potential security threats, fraud, or abuse of the Site;
Seeking your feedback on our services through surveys;
Responding to inquiries;
Protecting our rights or our property;
Meeting legal obligations; and
For other purposes related to the reasons for which you provide Personal Information.

4. Disclosure of Personal Information

We will not disclose Personal Information except as set forth in this Privacy Policy or with your consent. This section describes to whom we disclose Personal Information and for what purposes:

Our Partners. We may contract with Business Associates/Qualified Service Organizations or other contracted partners to perform tasks on our behalf and to assist us in operating the Site or providing our products and services. Solvista is committed to adhering to all regulatory requirements to protect Personal Information.
Organizations Involved in Mergers and Acquisitions Transactions. If we sell or otherwise transfer part or the whole of our business or assets to another organization (g., in the course of a transaction like a merger, acquisition, bankruptcy, dissolution, or liquidation), any information collected through the Site, including Personal Information, may be among the items sold or transferred.
Law Enforcement, Government Agencies, and Courts. We may disclose Personal Information at the request of law enforcement or government agencies or in response to subpoenas, court orders, or other legal process to establish, protect, or exercise our rights or to defend against a legal claim or as otherwise required or allowed by law, or to protect the rights, property, or safety of any other person. We may also disclose Personal Information to investigate or prevent a violation by you of any contractual or other relationship with us or your illegal or harmful activity.

In addition to the uses and disclosures of information outlined above, we may disclose PHI collected online in accordance with our Notice of Privacy Practices.

5. Personal Information Transferred from the U.S.

If you are using the Site from outside the United States, please be aware that Personal Information may be transferred to, stored, and processed in the United States. Although we take steps to provide adequate safeguards, the data protection laws of the United States might not be as comprehensive as those in your country. By using the Site, you consent to your information being transferred to the United States for the purposes described in this Privacy Policy.

6. How We Protect the Confidentiality of Personal Information

We use commercially reasonable efforts to protect the information we collect through the Site. Unfortunately, however, no security system can be guaranteed to be 100% effective. Accordingly, we cannot and do not guarantee the security of your personal information and cannot assume liability for improper access to it.

You are responsible for restricting access to your computer or mobile device through which you access the Website. Users of public or shared computers or unprotected mobile devices should log out at the completion of each visit to our Website. By using the Website, or providing personal information to us through any means, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Website.

7. Accessing, Updating, or Deleting Personal Information

If you would like to request to access, update, or delete Personal Information about you, you may submit a request to solvistaconnect_support@solvistahealth.org. While we may not be able to alter or remove certain information, we will promptly review all such requests in accordance with our policies and applicable law.

8. Opting Out of Receiving Electronic Communications

We may send notifications, newsletters, promotions, or other information via email (“Communications”). You may choose to stop receiving Communications by following the unsubscribe instructions in any email you receive. Please note that certain services-related Communications are necessary for us to provide you the services you request from us, and you may not have the ability to opt out of those Communications.

9. Children’s Privacy

Colorado allows youth who are twelve years of age or older to have legal access to outpatient psychotherapy services that might otherwise be unavailable without the consent of or notification to the youth's parent or legal guardian. Solvista is committed to adhering to all regulatory requirements to protect Personal Information.

10. Other Websites and Services, Including Social Media

We are not responsible for the practices employed by any websites or services linked to or from our Site, including the information or content contained within them. A link to a third party’s website should not be construed as an endorsement. We encourage you to investigate and ask questions before disclosing Personal Information to third parties.

11. Changes to Our Privacy Policy

We may revise and update this Privacy Policy from time to time and will post the updated Privacy Policy to the Site. You will know we have changed the Policy when you see a new updated date at the top of this Policy. We will not necessarily notify the Site’s users of any such changes by email or other personal contact, but we reserve the right to do so. We encourage you to check the date of this Privacy Policy whenever you visit the Site so that you will know when you need to review the Privacy Policy for modifications.

12. How to Contact Us

If you have any questions about this Privacy Policy or the Site, please call us at (719)275-2351, or send mail to: Solvista Health Privacy Office, 3225 Independence Road, Cañon City, CO, 81212.