- What is Personal Information?
- Types of Personal Information We Collect
- How We Use Personal Information
- Disclosure of Personal Information
- Personal Information Transferred from the U.S.
- How We Protect the Confidentiality of Personal Information
- Accessing, Updating, or Deleting Personal Information
- Opting Out of Receiving Electronic Communications
- Children’s Privacy
- Other Websites and Services, Including Social Media
- How to Contact Us
1. What is Personal Information?
“Personal Information” is information that identifies or relates to a particular individual. Examples of Personal Information include, among others, name, image, email address, phone number, mailing address, health information, and online identifiers.
2. Types of Personal Information We Collect
A. Information That You Provide Us
We may collect and store any information or content you submit or upload through the Site. In various places on the Site, we request information from you via forms. For example, if you want us to contact you, we will ask for your contact information and information about your question. If you want to set up an appointment, we will ask for information about you, your concerns, and your medical history so that we can best assist you. The exact information we need to collect (including Personal Information) will depend on the purpose of the form. We will indicate on the form whether a particular field of information is mandatory or optional. If you choose not to provide certain information, we may not be able to provide the requested services.
B. Information We Automatically Collect from You
- Types of Automatically Collected Personal Information
Whenever you interact with the Site, we automatically receive and record information from your browser or device. Information collected automatically may include the date and time of your visit, the length of your visit, the specific webpages you visited, your IP address, and other identifiers which identify you or your device.
- Cookies, Device Identifiers, and Similar Technologies
- Do Not Track Signals
We do not guarantee that we will act in response to do-not-track signals or similar mechanisms that provide consumers the ability to exercise choice regarding the collection of Personal Information about an individual’s online activities over time and across third-party websites or online services. Additionally, some third-party service providers may still collect tracking information even if you have enabled your browser’s do-not-track functionality or utilized a similar do-not-track mechanism. To learn more about how DNT works, please visit http://allaboutdnt.com/.
- Geolocation Information
Some portions of our Site may access information about your current location. We use geolocation information for your convenience. For example, if you want to make an appointment, we can use your location to direct you to the nearest facility. If you do not want us to access your location information, your browser or mobile device’s help pages should have instructions for how to deny or revoke access.
3. How We Use Personal Information
We use Personal Information for the following purposes:
- Providing you the services you requested, including setting up an appointment, creating your profile, and matching you with a Solvista Health team based on the information you provide us;
- Exchanging or following up with you regarding information you have submitted or requested;
- Analyzing, administering, and improving the Site and our products and services;
- Providing customer service;
- Detecting potential security threats, fraud, or abuse of the Site;
- Seeking your feedback on our services through surveys;
- Responding to inquiries;
- Protecting our rights or our property;
- Meeting legal obligations; and
- For other purposes related to the reasons for which you provide Personal Information.
4. Disclosure of Personal Information
- Our Partners. We may contract with Business Associates/Qualified Service Organizations or other contracted partners to perform tasks on our behalf and to assist us in operating the Site or providing our products and services. Solvista is committed to adhering to all regulatory requirements to protect Personal Information.
- Organizations Involved in Mergers and Acquisitions Transactions. If we sell or otherwise transfer part or the whole of our business or assets to another organization (g., in the course of a transaction like a merger, acquisition, bankruptcy, dissolution, or liquidation), any information collected through the Site, including Personal Information, may be among the items sold or transferred.
- Law Enforcement, Government Agencies, and Courts. We may disclose Personal Information at the request of law enforcement or government agencies or in response to subpoenas, court orders, or other legal process to establish, protect, or exercise our rights or to defend against a legal claim or as otherwise required or allowed by law, or to protect the rights, property, or safety of any other person. We may also disclose Personal Information to investigate or prevent a violation by you of any contractual or other relationship with us or your illegal or harmful activity.
In addition to the uses and disclosures of information outlined above, we may disclose PHI collected online in accordance with our Notice of Privacy Practices.
5. Personal Information Transferred from the U.S.
6. How We Protect the Confidentiality of Personal Information
We use commercially reasonable efforts to protect the information we collect through the Site. Unfortunately, however, no security system can be guaranteed to be 100% effective. Accordingly, we cannot and do not guarantee the security of your personal information and cannot assume liability for improper access to it.
You are responsible for restricting access to your computer or mobile device through which you access the Website. Users of public or shared computers or unprotected mobile devices should log out at the completion of each visit to our Website. By using the Website, or providing personal information to us through any means, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Website.
7. Accessing, Updating, or Deleting Personal Information
If you would like to request to access, update, or delete Personal Information about you, you may submit a request to firstname.lastname@example.org. While we may not be able to alter or remove certain information, we will promptly review all such requests in accordance with our policies and applicable law.
8. Opting Out of Receiving Electronic Communications
We may send notifications, newsletters, promotions, or other information via email (“Communications”). You may choose to stop receiving Communications by following the unsubscribe instructions in any email you receive. Please note that certain services-related Communications are necessary for us to provide you the services you request from us, and you may not have the ability to opt out of those Communications.
9. Children’s Privacy
Colorado allows youth who are twelve years of age or older to have legal access to outpatient psychotherapy services that might otherwise be unavailable without the consent of or notification to the youth's parent or legal guardian. Solvista is committed to adhering to all regulatory requirements to protect Personal Information.
10. Other Websites and Services, Including Social Media
We are not responsible for the practices employed by any websites or services linked to or from our Site, including the information or content contained within them. A link to a third party’s website should not be construed as an endorsement. We encourage you to investigate and ask questions before disclosing Personal Information to third parties.
12. How to Contact Us