A Message to Clients – Phased Return to Office

To Our Solvista Health Clients,

Thank you for choosing Solvista Health. We feel incredibly grateful and honored to serve and support you during this historic time.  This letter is to tell you about our plan to continue to serve you, following Governor Polis’ “Safer at Home” announcement.  The safety of our clients, staff and communities is Solvista Health’s highest priority.

Our plan for getting back to the office will be phased. Our internal Solvista Health COVID-19 Response Team has developed this plan using guidance from local Emergency Operations Centers, public health departments and community leaders in each of our four counties. The nature of the COVID-19 pandemic requires us to be flexible and take small steps toward returning to normal operations, so the plan does not provide specific dates.

We will continue to offer services by telephone and televideo while this planning moves ahead.

What to Expect
These are the steps we are taking and what you will see over the coming weeks.

  • Working with each client, we will be deciding who will benefit most from in-person services, and who can attend in person-services without putting their own health at risk or being a health risk to our staff or other clients. You will receive a phone call from a member of your treatment team to work with you. The two of you will decide on the best plan to meet your ongoing care needs, including a discussion of whether you are able to wear a mask to your appointment. We understand that not everyone is able to wear a mask and we will continue to have options available for care through telehealth (telephone and video.)
  • Collecting staff data (through a staff survey). This survey will help us decide who, when, and how employees can begin returning to offices.
  • Reviewing our office space and deciding on the maximum number of staff and clients each office location can safely hold. This will be based on physical (social) distancing guidance provided by public health experts. We expect to allow a limited number of staff to return to offices in May.
  • Supplying enough Personal Protective Equipment (PPE) like masks, gloves and hand sanitizer to our staff to protect all staff and clients. We are committed to using the safety equipment, training and protocols to keep you and our staff healthy.
  • Providing clear rules around physical distancing, sanitizing and checking symptoms to reduce the ongoing risk of COVID-19 infection.  Our policies will be based on scientific, evidence-based strategies advised by public health experts.  We must all act responsibly to follow strict protocols and rules to reduce risk and make sure we don’t spread the virus. 

Other planning, we are working on includes:

  • Ensuring we have broad availability of COVID-19 infection and antibody testing for our staff
  • Developing an exposure response plan guiding us on how to respond if staff or clients are exposed to COVID-19
  • Keeping the telehealth options open –We see clear benefits to offering telehealth options in the future.
  • Making decisions about seeing clients in the community (at non-Solvista Health office locations)

I hope this gives you a sense of what is happening at Solvista Health to prepare for returning to our offices. As you can see, a TON of thoughtful planning is required. We have an amazing team to do it, but your patience and understanding is greatly appreciated as we move ahead.

Again, while we develop our plan for getting back to our offices, we will continue to provide services over telephone and televideo. We are also now offering free virtual support groups available seven days a week and are open to the public. Our clients have found them helpful during this challenging time.

  • Call 719-275-2351 to learn about virtual support groups

Finally, please remember:

  • Mental Health Crisis Support is available 24/7:
    • Solvista Health crisis services: 719-275-2351 locally
    • Colorado Crisis Services: 1-844-493-8255 or

text “TALK” to 38255 to connect with someone

Thank you,

Brian Turner, MPH
Chief Executive Officer


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